FAQ

How do I place an order?
Visit our website, choose a product, click “Add to Cart” or “Buy Now,” and complete the secure checkout.

Do you have a physical store?
No. Jandi Box operates exclusively online.

Do you ship to my country?
Yes. We ship to most Spanish-speaking countries, Spain, and the United States.

What is the delivery time?
Processing: 1–3 business days.
Shipping: 5–12 business days.
A tracking code is sent when the order is dispatched.

Which payment methods do you accept?
Credit/debit cards, PayPal, Shop Pay, and possibly Apple Pay or Google Pay.

Do you accept cash or pay-on-delivery?
Not at this time.

Can I change my order or address?
Yes, but only before the order is processed.
For changes, contact us ASAP at [INSIRA O EMAIL].

Can I add items to an existing order?
No. If you want more products, please place a new order.

Where do your products ship from?
From logistics centers in the U.S., Europe, and Asia, depending on product availability.

I received only part of my order. Is this normal?
Yes. Items may be shipped separately and arrive on different days.

What is your return and exchange policy?
7 days for dissatisfaction, 30 days for defects.
Products must be unused and in original packaging.
Email [INSIRA O EMAIL] to start the process.

What if my delivery is delayed?
Check your tracking link.
If the estimated time has passed, contact us.

Need further assistance?
Email [INSIRA O EMAIL] with your name and order number.